Baptist Facilities Win National Accolades for Patient Satisfaction

Five Baptist Health Care facilities have earned recognition for sustaining the highest level of customer satisfaction for three or more consecutive years. Representatives from Baptist Health Care accepted the honors at a conference held by the nation’s leading patient satisfaction measurement firm, Press Ganey Associates, which surveys more than 7,000 client facilities across the United States.

“The Summit award reflects the voice of our patients, because they are the ones who evaluate the care we provide," said Al Stubblefield, president and CEO, Baptist Health Care. “The recognition from Press Ganey represents our team's commitment to improving quality of life and rendering the highest level of patient satisfaction possible.”

Summit awards went to Baptist Hospital, Gulf Breeze Hospital, Baptist Medical Park - Nine Mile, Jay Hospital and Atmore Community Hospital.

“Baptist Health Care has continued to maintain a high level of patient satisfaction,” said Dr. Melvin F. Hall, president and chief executive officer, Press Ganey. “Their efforts benefit their communities and lead to improved delivery of health care.”

The awards were presented during ceremonies held at the Press Ganey National Client Conference in Kissimmee, Fla. at the Gaylord Palms Resort. Of the 7,000 client facilities in the Press Ganey database, Summit awards were given to only eight ambulatory surgery centers, 12 emergency departments, nine hospitals and eight outpatient facilities.

Other winners can be found at www.pressganey.com